One honeymoon couple who were married earlier this month said that their dream trip to Punta Cana turned into a nightmare.

Britany and Edgar Nevarez said on their way home from their honeymoon on a Southwest Airlines flight on Sunday, the pilot told them that their plane needed to be fixed and it would take 24.

The couple and dozens of other passengers had been shuttled off the plane to a nearby resort about 30 minutes away.

Britany said, “The white towels were yellow. It was disgusting.”

Edgar said that there were no elevators or anyone to assist the travelers with their luggage. So the newlyweds went to a different hotel and then returned on Monday for another attempt at flying home, but that flight had also been canceled due to mechanical issues.

They said that, then having to stay at a second hotel, the bills went up to about $500 in hotel and transport alone.

Southwest Airlines said in a statement that it “offered a gesture of goodwill to each customer in the amount of two $200 vouchers to use as travel credit for future travel, arranged hotel accommodations for two nights in Punta Cana, and are in the process of offering a one-way refund.”

Edgar said, “I think it should be more than that. A lot more.”

Southwest Airlines also said in its statement that it apologizes for any inconsistent communications with its customers.

Also Read: Checklist before leaving for honeymoon

By Prakriti Neogi